1 Introduction
Welcome to Protective Coating Manufacturers (PCM). Please read our Privacy Policy and Terms of Service ("Terms") carefully before using our website or purchasing products from us. By accessing or using our site and services, you agree to be bound by these Terms and our Privacy Policy.
2 Privacy Policy
This Privacy Policy outlines how we collect, use, and protect your personal information while ensuring your online experience is safe and secure.
2.1 Collection of Information
2.1.1 Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment details, to process orders and provide customer support. By providing this information, you consent to its collection and use as outlined in this Privacy Policy.
2.1.2 Cookies and Similar Technologies: PCM may use cookies and similar technologies to enhance your browsing experience, personalise content, and analyse website traffic. You can manage your cookie preferences through your browser settings.
2.2 Use of Information
2.2.1 Order Processing: We use your personal information to process and fulfil your orders, including shipping and delivery.
2.2.2 Communication: PCM may use your contact information to communicate with you regarding your orders, product updates, promotions, and other relevant information. You can opt-out of marketing communications at any time.
2.2.3 Analytics: We may use aggregated and anonymized data for website analytics, such as understanding user behaviour and preferences, to improve our website and services.
2.3 Sharing of Information
2.3.1 Third-Party Service Providers: PCM may share your personal information with trusted third-party service providers who assist us in running our business, such as payment processors, shipping carriers, and customer support platforms.
2.3.2 Legal Compliance: We may disclose your information as required by law or to protect our rights, privacy, safety, or property.
2.4 Data Security
PCM takes reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
2.5 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked sites.
3 Product Purchases
By choosing PCM, you agree to comply with the Terms and Conditions governing our products and product purchases. These Terms and Conditions apply to purchases, enquiries, or any other transaction made through our website or via any other channel, ensuring fair and responsible usage of our platform, our products, offerings, and value-added services.
3.1 Definitions
3.1.1 "PCM," "we," "us," or "our" refers to Protective Coating Manufacturers, the company operating this e-commerce site.
3.1.2 "Customer," "you," or "your" refers to any person or entity who accesses or uses our website, purchases products, or interacts with our services.
3.2 Products and Orders
3.2.1 Product Information: We make every effort to provide accurate product descriptions, images, and specifications on our website. However, PCM does not warrant that the product information is error-free, complete, or current. We reserve the right to update product information without prior notice.
3.2.2 Product Availability: All products displayed on our website are subject to availability. We may discontinue or change products at any time without notice. In the event a product becomes unavailable after an order is placed, we will notify you and offer alternatives or a refund.
3.2.3 Order Acceptance: Upon placing an order, you will receive an email acknowledging the receipt of your order. This email does not constitute acceptance of your order. PCM reserves the right to accept or decline an order in whole or part for any reason. If we decline your order or cannot fulfil it, we will notify you and process a refund for any payments made.
3.3 Pricing and Payment
3.3.1 Pricing: All prices displayed on our website are in the currency specified and exclude taxes, shipping, and handling charges unless stated otherwise. PCM reserves the right to update prices at any time without notice. Any such changes will not affect orders already placed.
3.3.2 Payment: We accept payment through approved payment methods specified on our website. By providing payment information, you represent and warrant that you have the right to use the chosen payment method. PCM will process payments securely, but we are not responsible for any unauthorised use or disclosure of your payment information.
3.4 Shipping and Delivery
3.4.1 Shipping: PCM will arrange for shipping to the delivery address provided during checkout. Shipping costs will be calculated at checkout and are the responsibility of the customer. Please note that delivery times may vary depending on the shipping method and location.
3.4.2 Risk of Loss: The risk of loss or damage to products passes to you upon delivery to the carrier. PCM is not responsible for any loss, damage, or delay caused during shipping or delivery.
3.5 Returns and Refunds
3.5.1 Returns: PCM strives to provide high-quality products. If you receive a damaged or defective item, please contact us within 7 days of delivery to initiate a return. We may require photos or evidence of the damage before processing a return.
3.5.2 Refunds: Refunds for eligible returns will be issued to the original payment method within a reasonable time. Shipping costs are non-refundable unless the return is due to PCM's error.
3.6 Intellectual Property
3.6.1 Website Content: All content on the PCM website, including but not limited to text, images, logos, and designs, is the intellectual property of PCM and protected by applicable copyright and trademark laws.
3.6.2 Limited Licence: PCM grants you a limited, non-exclusive, non-transferable licence to access and use our website solely for personal, non-commercial purposes. You may not reproduce, modify, or distribute any content without our written permission.
3.7 Limitation of Liability
3.7.1 PCM will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products, even if PCM has been advised of the possibility of such damages.
3.7.2 PCM's total liability for any claim related to our website or products shall not exceed the total amount paid by you for the specific product giving rise to the claim.
3.8 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in South Africa.
3.9 Modifications to Privacy Policy and Terms and Conditions
PCM reserves the right to modify this Privacy Policy and these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after such changes will constitute acceptance of the modified Privacy Policy and Terms.
Last update: 4 September 2023